Refund and Returns Policy

Return, Refund & Warranty Policy

🕒 Return Window & Eligibility

7-day return window: You may return sealed and unopened products within 7 days of receiving your order
Open packaging is non-returnable: Items with opened or tampered packaging are not eligible for return or refund.
Non-returnable items: Digital products such as DJ software, music production tools, and other downloadable content are non-returnable.

🔄 Return Process

Initiate your return by emailing support@innovatechae.com within 7 days of delivery, including your order number.
Our support team will provide return shipping instructions and a prepaid label (within UAE).
Ship the item back in its original sealed packaging.

💰 Refunds

Inspection timeline: Our Quality Team will inspect the returned item upon arrival.
Refund processing: Approved refunds are issued within 7 business days via the original payment method.
Shipping refunds: Shipping charges are not refundable, except for cases of incorrect delivery by us.

💰 Refunds — How & When You’ll See the Money

Payment method used at checkout	How we issue the refund	Time to reach your account*
Stripe (online card, Apple Pay, Google Pay)	We trigger the refund through Stripe within 7 business days after the product passes inspection.	Stripe releases funds immediately, but most banks take 3–7 additional business days to place the credit back on your card or mobile-wallet balance.
Card-on-Delivery (courier POS)	Refund is pushed back to the same card via our payment processor once your return is approved.	5–10 business days, depending on your card issuer’s reversal speed.
Cash on Delivery	We arrange an electronic bank transfer to the name on the original invoice. Our support team will request your IBAN after the return is accepted.	Funds typically arrive within 3–5 business days after the transfer is initiated.
Bank Transfer (pre-paid orders)	Refund is sent back to the originating bank account.	2–5 business days after we process the transfer.

*Times are averages provided by Stripe, UAE acquiring banks, and major local card issuers. Public holidays and Saturday & Sunday cut-offs can add a short delay.

All other refund conditions remain the same:

Items must arrive sealed and pass QC.
Shipping fees are non-refundable unless we shipped the wrong product.

🚚 Return Shipping Costs

Within UAE: Return shipping is free for eligible products.
Outside UAE: Return shipping costs are to be covered by the customer .

⚠️ Damaged or Faulty Items

Report any damage or defects within 3 days of delivery.
For valid manufacturing defects, we offer replacement or refund after inspection.
Warranty claims should be directed to the product’s authorized service center—we’re happy to help facilitate.

🛠️ Warranty Details

Duration: 1 year from the invoice date (within UAE only unless stated otherwise).
Coverage: Manufacturing defects only—excludes consumables, batteries, accessories.
Retain your invoice and warranty card to make a claim.
Warranty service is provided by the brand’s authorized agent/service center; we coordinate support.

🔁 Exchange Policy — Quick View

Want to swap for a different model or colour? Sealed, unopened items may be exchanged once within the same 7-day window.
Email support@innovatechae.com with your order number and the SKU you’d like instead.
Any price difference is settled before dispatch; UAE return shipping is free.
All other conditions (packaging, inspection, timelines) mirror our Return & Refund procedure.

For full details, please see the complete Exchange Policy here ➜ https://innovatechae.com/exchange/