Privacy Policy

Innovatech Retail Solutions LLC (“Innovatech,” “we,” “our,” “us”) operates the website innovatechae.com. By visiting or purchasing from our site you agree to the practices described here. We follow the UAE Personal Data Protection Law (PDPL)

1 – Information We Collect

Category	Examples	Purpose
Identity & Contact	Name, billing / delivery address, phone, email	To create an account, fulfil orders, provide support
Payment	Card token (processed by Stripe), COD signature	To take payment and prevent fraud
Technical	IP address, browser type, device ID, cookies	To keep our site secure, detect bugs, and improve performance
Usage & Marketing	Pages viewed, wish-list items, abandoned carts, marketing-opt-in status	To personalise offers (with consent) and run analytics

We do not knowingly collect data from children under 13. If you believe a child has provided personal data, please contact us immediately for deletion.

2 – How & Why We Use Your Data

Legal Basis (PDPL)	Typical Activities
Performance of a contract	Processing and delivering your order, managing payments
Consent	Email newsletters, SMS alerts; you may withdraw at any time
Legitimate interest	Fraud prevention, network security, analytics
Legal obligation	Invoicing (VAT), consumer-protection record-keeping

3 – Cookies & Similar Technologies

We use first-party cookies for shopping-cart functionality and Google Analytics for site statistics. Under UAE guidance and international cookie norms, non-essential cookies load only after consent.

4 – Payments & Security

Online card payments are processed by Stripe, a PCI DSS Level 1 certified service provider—no full card data touches our servers. All checkout pages are SSL-encrypted. Cash-on-Delivery and Card-on-Delivery payments are handled by vetted couriers using tamper-proof POS terminals.

5 – Sharing & Transfers

We share data only with:

Payment processors (Stripe) to complete transactions
Logistics partners to deliver your order
Authorised service centres when you request warranty service

6 – Data Retention

We keep order records for 6 years to comply with UAE tax and consumer-protection obligations; marketing consent records are held until you unsubscribe. Anonymous analytics data may be retained longer.

7 – Your Rights

You may, free of charge:

Access the personal data we hold about you
Correct inaccurate or incomplete data
Erase data no longer needed (unless legal retention applies)
Restrict or object to certain processing
Port data to another provider

To exercise any right, email privacy@innovatechae.com with proof of identity; we respond within 30 days

8 – Data Security

We implement ISO-aligned technical and organisational measures (TLS 1.3, firewalls, role-based access, regular penetration tests) to prevent unauthorised access, alteration, or disclosure. Stripe’s tokenisation adds another encryption layer for payment data.

9 – Third-Party Links

Our site may link to social networks or manufacturer support pages. We are not responsible for their privacy practices; please review their policies separately.