At Innovatech Retail Solutions LLC we have one non-negotiable rule: every item we sell is 100 % authentic, brand-new, and sourced only from the brand owner or its officially appointed distributor in the UAE. We never trade in grey-market, refurbished, or counterfeit goods.
Why authenticity matters
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Manufacturer warranty you can trust. New, authorised-channel products qualify for the full UAE warranty period, service-centre support, and firmware updates.
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Consistent performance. Pro-audio gear is precision-engineered; knock-offs can introduce noise, latency, or outright failure.
How we guarantee genuineness
| Step | What we do | Benefit to you |
|---|---|---|
| 1 . Approved sourcing | Purchase only from the brand’s authorised dealer, distributor, or factory-direct channel. | Full factory warranty and technical support. |
| 2 . Batch verification | Match every inbound shipment against brand invoices, serial-number manifests, and GTINs. | Confirms origin, stops grey-market diversion. |
| 3 . Tamper-evident logistics | Items remain sealed in original manufacturer packaging until they reach you. | You receive a factory-fresh product. |
Zero-Tolerance Counterfeit Policy
If a supplier cannot provide original tax invoices, brand authorisation letters, or serial-number lists, we do not list the stock—period. Report suspected violations to compliance@innovatechae.com; we investigate within 48 hours.
Frequently Asked Authenticity Questions
Are your products factory-sealed?
Yes. We ship items exactly as they leave the authorised warehouse, with tamper-evident seals intact.
Do you sell demo or B-stock?
No. All inventory is new. If we ever introduce a clearance or open-box section, it will appear on a clearly labelled page.
Can I register my purchase with the manufacturer?
Absolutely—serial numbers are eligible for standard or extended warranty programmes because we source through official channels.
What if I suspect a product is not genuine?
Contact us immediately with photos and the serial number. We will cross-check with the brand and, if authenticity cannot be confirmed, replace or refund the item at no cost.
Need more proof?
Email support@innovatechae.com with the SKU you’re interested in, and we’ll share the current distributor certificate or brand authorisation letter for that line.
Shop with confidence—every Innovatech purchase is the real deal.
