Yes – we source directly from authorised brands and distributors
Cash on Delivery (COD) anywhere in the UAE.
Card on Delivery (Visa/Mastercard/Amex via courier POS).
Stripe online checkout – cards, Apple Pay, Google Pay, Link; PCI-DSS-secure and SSL-encrypted.
Stripe handles all card data on PCI-DSS Level 1–certified servers; we never store full card details on our site.
Orders placed before 3 PM GST (Mon–Sat) usually leave our warehouse the same or next business day.
Dubai, Sharjah and Ajman typically arrive in 2-3 business days; Abu Dhabi, Al Ain, Ras Al Khaimah and Fujairah are similar timelines.
Dubai – AED 10
Sharjah / Ajman – AED 20
Abu Dhabi / Al Ain – AED 50
Ras Al Khaimah / Fujairah – AED 50
Yes. We quote courier rates case-by-case. Import duties (5 % for most goods) and VAT are payable by the customer at destination.
Unopened, factory-sealed items can be returned within 7 days of delivery; opened packaging and digital software are not returnable.
Yes – sealed items may be exchanged once within the same 7-day window. Price differences are settled before we dispatch the new item; shipping rules mirror our returns policy.
Manufacturing defects reported within 3 days qualify for a free like-for-like replacement, or you can visit the brand’s authorised UAE service centre under the 1-year warranty.
Most items carry a 1-year UAE warranty; some brands offer longer terms. Warranty covers manufacturer faults, not wear-and-tear items such as ear-pads or batteries.
No. Once issued, licence keys and downloadable products cannot be cancelled or returned, in line with industry norms and UAE consumer law exceptions for digital goods.
Yes – all listed prices already include 5 % UAE VAT, so there are no surprise tax charges at checkout.
Absolutely. Email sales@innovatechae.com for project pricing on studio builds, educational labs, or multi-unit corporate fit-outs.
A tracking link is emailed once the courier scans your parcel. Updates show estimated delivery dates and any rescheduling options.
We currently trade online only, which lets us keep prices competitive; by-appointment product demos can be arranged.
Couriers will attempt delivery twice. If both attempts fail, the parcel returns to us and we’ll contact you to reschedule (additional charges may apply).
